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FEATURED ARTICLES, Industry News

Lawmakers, agencies looking to build trust in using AI for government services

While AI software can work on routine tasks around the clock with a high rate of accuracy, their use in federal offices has been limited to crunching numbers from databases and fielding basic customer service questions online through AI avatars, like the U.S. Customs and Immigration Service’s online assistant “Emma.”

Source: Lawmakers, agencies looking to build trust in using AI for government services

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